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Alphy Thomas | Modified: 2020-05-07T12:49:05+00:00 | Outlook, Tips|
If you're running Mac OS X version 10.10 or later, follow these steps to set up an Exchange email account: Open Mail, and then do one of the following: If you've never used Mail to set up an email account, the Welcome to Mail page opens. Go to step 2. If you've used Mail to create email accounts, select Mail. An attachment is automatically saved to the Mail Downloads folder whenever you: Open the file with a double-click or with the Open Attachment command in its contextual menu. Control-click a file. Mar 10, 2020. Mar 16, 2020.
“Help! I am using Mac Outlook 2016 and an outgoing message is stuck in its Outbox. After that, I am unable to send any other email message even, I am not receiving new emails. This is something I have never seen before and suspect might be unique for the Mac Outlook. Regardless, I have checked the most widely recognized reason, that the email is so large due to attachment and graphics. However, this is not the case here and it is not displaying the yellow exclamation mark or any error message. Is there any place in Mac Outlook where it may hold the error information about outlook 2016 for mac not sending or receiving emails?”
Third-party email applications, like Microsoft Outlook, use either IMAP/ POP3 and SMTP protocols to send and receive email messages. It requires so many things to align perfectly in order to work properly with an email account. There may several factors that can interrupt the normal working procedure of Outlook for Mac. In that case, users face a common issue i.e., Outlook for Mac not sending or receiving emails and ask for the solution to resolve it just like above-mentioned user-query. Well, before trying to fix the issue, one needs to identify the cause. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails .
Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails
There are top 6 reasons due to Mac Outlook 2016, 2011 not sending or receiving emails. We will discuss this issue sequently with their ultimate resolution.
#1. Outlook for Mac is in Offline Mode Resolution
If Outlook for Mac is offline then, you cannot send or receive email messages. Hence, make sure Outlook is online.
- Click on Outlook tab and verify that Work Offline option is unchecked
#2. Items from the Exchange Account Saved in Outlook cache.
If the cache gets corrupted then, it may occur synchronization issues with Exchange server. This issue generally occurs in Mac Outlook which interrupts the smooth working. Removing cache may help you to troubleshoot Outlook for Mac not sending or receiving emails.
Resolution: Empty Outlook cache so that Outlook for Mac can download all data items from the Microsoft Exchange account once again. Below are the steps for same:
Important: Below guidelines will delete all the information that is not synchronized with Exchange server, including the contacts’ mail certificate. Removing cache replace the contents of a folder with the latest data items from MS Exchange server. Thus, before deleting the cache, make sure that your Mac Outlook data is backed up.
- Verify that your PC is connected to Exchange Server
- Next, in the navigation pane, press the CTRL button and hit a right-click on Exchange folder from which you want to remove the cache, and click on Properties
- Now, from the General tab, hit Empty Cache button
- After emptying the cache, Mac Outlook will automatically start downloading the data items from the Exchange server
Also Read:How to Troubleshoot Out For Mac Not Downloading Attachments?
#3. Outlook is Not Linked With Server Running Exchange Server
Resolution: To check the Microsoft Exchange server connection, follow below-mentioned steps:
- In your Mac Outlook application, click on Tools tab and select Accounts to fix Outlook for Mac not sending or receiving messages
- Navigate to Exchange account that is situated in the left-side of pane. In case, if there is an issue with the connection then, the indicator icon will become orange in color
- If you are connected to the account successfully before then, just try to connect with it from any other
- Exchange application like Outlook on the web. Also, one can check the Exchange Server via connecting the Exchange Server administrator
Also Read:How to Troubleshoot Mac Outlook not Syncing With Exchange Server?
#4. POP and IMAP Accounts Requires Authentication
POP and IMAP accounts are utilizing the outgoing mail (SMTP) server, which requires authentication.
Resolution: Few email services require the authentication for SMTP server. If you are sure that all your account settings are accurate and still you cannot send emails then, try to turn on the SMTP authentication.
- Go to the Tools tab and click on Accounts
- Now, in the left pane of Accounts wizard, choose the account
- In the Outgoing Server section, click on More Options
- Next, in the pop-up menu, choose the type of authentication and enter the credentials
Also Read:How to Archive Emails in Mac Outlook 2016, 2011?
#5. The ISP or Network Firewall Blocks Connections to SMTP Server
Resolution: Check that if your ISP/ network admin can give an optional SMTP server to use for the POP or IMAP account.
- In case, if you already have the address of an alternate SMTP server then, enter it in the account
- Click on the Tools tab and select Accounts
- Now, in the left-side of Accounts wizard, choose the account
- In Outgoing Server box, enter server name or address
Important: If you are using a laptop in different locations then, the SMTP server that you are using in one location may not work in the other locations. Every Internet connection you use might have a firewall with its personal restrictions.
#6: Account Settings or Credentials are Incorrect
Resolution: Make sure that the username, password, and all other settings are accurate in the account preferences section. Follow below mentioned steps to quickly fix Outlook for Mac not sending or receiving emails.
- Click on the Tools tab and select Accounts option
- In left pane of Accounts box, select the account
- Eventually, verify that you have entered the right username, password, and email address
- If still, your account does not work properly then, contact your email service provider for more details about
- how to configure the account in Mac Outlook application. It is also possible that your account may need some special settings like SSL (Secure Socket Layer) for connecting or you have been override the default port.
Also Read:How to Rebuild Mac Outlook 2016 Database?
Conclusion
If your Outlook for Mac not sending or receiving emails then, some solutions have been discussed in this article to resolve this issue. Well, most of the email difficulties users came across becomes related to the wrong or expired password, incorrect connection settings or due to a misbehaving email application. If no solution works for you then, try to remove your email account from the local machine completely. After that, re-add it and if you are using the Exchange or IMAP account, you will not lose your emails after doing that.
Frequently Asked Questions
Why am I unable to send emails in Outlook for Mac?It is because there might be a communication problem between Mac Outlook and outgoing mail server. This is the reason your emails get stuck in Outbox and Outlook is not able to connect with the mail server to send it.
I can receive email but not able to send any message, Why?The most likely possible reason behind this is incorrect SMTP authentication setting. The server will reject the email with a relay denied. And, this generally means that your SMTP authentication is disabled. So, to deal with this issue it is advised to turn on SMTP authentication.
How to fix Outlook for Mac is 1. Make sure that Mac Outlook is online
2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
How to delete cache items from Exchange Server folder?2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
1. First of all, make sure that your PC is connected to MS Exchange Server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After followingabove steps , Mac Outlook will automatically begin downloading the data items from the Exchange server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After following
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Why is Mac Mail not working?
With a new macOS out there, some Mac users have encountered Mac Mail problems following an attempt to update to macOS Catalina.
If you are experiencing any of the problems listed below, we’ve got fixes to get your Mac Mail working as it should. Despite numerous improvements from the previous operating system, there weren't too many changes made to the Mail App in Catalina.
However, there have, and were numerous reports of the app crashing or unexpectedly quitting, which is why fixes and workarounds are currently needed to ensure the Mail app works as it should.
Here are a number of problems and 12 fixes for those who've encountered unexpected issues with Mac Mail.
1. Mail not launching since macOS Catalina update
This is one of the most common problems people keep encountering, and it seems the fix is pretty simple too.
Fix: Launch the Mac Mail app from your Applications
If Mail launches that way, drag the icon out of the Dock. Once that has vanished, drag the icon — a copy of it will be made —back into the Dock. Then close Mail and attempt to open it again via the Dock. Providing that works, your problem is fixed.
Tip: Control + Click the Mail app icon to reveal 'Open' command in the context menu. Download appstore for mac manually.
2. Mail crashing or running slow
Now, if the above solution doesn't work and Mail is either crashing or running slowly, there are other ways you can get it working smoothly again. No one can be without access to email for too long!
Fix 1: Force Quit the Mail app
Do this the usual way, and if that doesn't work, move onto the next step.
Fix 2: Restart Mail using the Activity Monitor
- Go to Activity Monitor through Spotlight, Siri or Utilities.
- Type ‘Mail’ into the search function.
- Now click on the X symbol to force close.
- Attempt to restart the usual way - or take it out of the Dock and put it back in (fix #1), before trying to restart the Mail app.
Fix 3: Delete saved Mail states
If the solutions above don't work, let’s start to clear out some prior-state files on your Mac.
This requires going into your hidden Library folders.
- Open Finder > Go to Folder..
- Now hold the Option key and Select Library to open these folders.
- Find this folder: Containers > com.apple.mail > Data > Library > Saved Application State
- Within that, move this folder into Trash: com.apple.mail.savedState
- Empty the Trash and try to restart Mac Mail the usual way.
Important: Back up the mentioned folder so you can put it back if something goes wrong.
If that has worked, you can restart Mail and it should be running smoothly. If not, there are other solutions below, and some that don't involve quite so much digging within Library folders and files - which aren't always so easy to find for those who aren't Mac power users.
3. Mail folders missing
In some cases, these problems have caused Mail folders to go missing - without those the app won’t work, so there are solutions to these that most users can manage without too much difficulty to get the Mail app working again.
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Fix: Check your Mail Connections
- Open the Mail app.
- Go to the Window in the top menu and click on Connection Doctor.
- This will show whether there are problems with connecting to the Mail app.
- Now re-check account settings and delete and re-add your Mail account to reset this.
- Your Mail app and every email should be accessible again.
4: Mail app is slow
Sometimes your Mail is slow because it has to deal with tons of open windows buried beneath other apps.
Fix: Merge Mail windows
Specifically for this your email client has a lesser-known command called 'Merge All Windows'.
Click on Mail > Window
Now, choose 'Merge All Windows'
Close the redundant windows to minimize the impact on your Mail's memory. Hopefully, it will get snappier.
Click on Mail > Window
Now, choose 'Merge All Windows'
Close the redundant windows to minimize the impact on your Mail's memory. Hopefully, it will get snappier.
5: Mail app junk
As outlined above, there are a number of fixes for Mail not working. Some of them require a certain amount of technical confidence and know-how. It is also worth noting that deleting the wrong folder or file within Library could disable another app accidentally. But, luckily, there's a software that can do all the fixing for you.
Fix 1: Repair Mail settings with CleanMyMac X
CleanMyMac X is a Mac maintenance app that is notarized by Apple. It's developed by MacPaw, the makers of various productivity tools for Mac. The latest version of CleanMyMac has tools that help you troubleshoot Mail, beyond other things.
- Download CleanMyMac X free edition.
- Click on Mail Attachments.
Now, if you click Scan, the app will search for unnecessary files in Mail it can delete.
Now open Mail again — it should be working as good as new.
Fix 2: Reset the Mail App (nuclear option)
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One of the quick fixes that works in 99% of the cases is to “reset” the Mail App. I use CleanMyMac X for this operation. It doesn’t delete the program itself but brings it back to its default state. This operation solves many app conflicts and incompatibilities. Also, your user files stay safe and are not being affected.
To enable this feature you need to do one preliminary step: open CleanMyMac X Preferences.
Have you installed CleanMyMac X? Ok, let's go.
Click CleanMyMac X (in the upper menu) > Preferences.
Click on Ignore List and choose Uninstaller.
Uncheck 'Ignore system applications' box.
Click CleanMyMac X (in the upper menu) > Preferences.
Click on Ignore List and choose Uninstaller.
Uncheck 'Ignore system applications' box.
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We've just allowed CleanMyMac X to reset your Mail app.
The reset procedure:
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- Launch the Uninstaller tool in CleanMyMac X.
- Choose Mail app in the list of Apple apps.
- Click on the Uninstall button with arrows — this reveals the Reset button.
- Click Reset.
Mac Mail Not Downloading Messages
As we mentioned above, CleanMyMac X is a really useful Mac performance improvement app. It comes with a whole load of features and tools that improve how a Mac runs, and can get your Mail app up and running again without stress or it taking very long. Hope you are receiving mail again — stay tuned for more Mac tips.